// Get in touch

We're real
people.
Say hola.

Whether you need support, want to partner, or just have a question about the fiesta — we'd love to hear from you.

🎮
Player support
Account, claims & trades
Issues with your account, charm claims, trades, purchases, or anything to do with playing the platform.
Typically within 1–2 business days
 🎮
Studio partnerships
Become a partner studio
Interested in integrating Vivamo with your game and getting your charms on the marketplace? This is your door.
Typically within 3 business days
 🎨
Brand & press
Media, assets & collab
Press enquiries, brand asset requests, collaboration proposals, and anything creative or comms-related.
Typically within 3 business days
Response times
Enquiry type Channel Response time
Account or charm issue support@vivamoplay.com 1–2 business days
Purchase or billing dispute support@vivamoplay.com 1 business day
Studio partnership enquiry studios@vivamoplay.com 3 business days
Press or media request brand@vivamoplay.com 3 business days
Legal or privacy matters legal@vivamoplay.com 5 business days
Urgent campaign review (brand team) brand@vivamoplay.com 1 business day

Send us a message

Not sure which team? Use this form and we'll route it to the right person.

Your message is handled per our Privacy Policy. We never share your details with third parties.

✉️
Message sent!

We'll get back to you within the response times shown above. Keep an eye on your inbox — and check your spam folder just in case.

While you wait, why not explore the marketplace?

Browse collections →

// FAQ

Common
questions

Try resetting your password via the login page — we'll send a reset link to your registered email. If you signed up with Google or Apple SSO and no longer have access to that account, email support@vivamoplay.com with your username and we'll help verify your identity manually.
When a charm expires it's relisted on the marketplace and a consolation credit is applied to your account automatically. You can re-claim the charm if copies are still available — check the marketplace for your set. Unfortunately we can't reverse expiry events or manually return charms to individual collections.
This is rare but can happen if there's a network issue during checkout. First, try refreshing your collection page — the charm may already be there. If not, email support@vivamoplay.com with your username and the approximate time of purchase and we'll investigate and resolve within 1 business day.
You can cancel any time from Settings → Subscription in your account. Cancellation takes effect at the end of your current billing period — you keep your benefits until then. No partial refunds are issued for unused subscription time, but you'll never be charged after cancellation.
You can mute any specific player from your Trades page — this prevents them from sending future trade offers. You can also flag a trade offer as abusive using the report button on the offer card. For serious cases, email support@vivamoplay.com with the username and details and our team will investigate.
Go to Settings → Account → Delete account. This starts a 30-day soft-delete period during which your charms return to the marketplace. After 30 days your account and personal data are permanently deleted, except records we're legally required to retain (e.g. transaction history for tax purposes). See our Privacy Policy for full details.
Reach our brand team at brand@vivamoplay.com. Please include your publication name, the topic you're covering, and your deadline. We aim to respond to press enquiries within 3 business days, and within 1 business day for urgent requests.
Head over to our Studio Partners page for the full integration overview and enquiry form. Or email studios@vivamoplay.com directly. Our team will respond within 3 business days and walk you through everything with no commitment required.